This Privacy Policy describes how MyMate Australia Services Pty Ltd (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information on the website mymateaustralia.com. By using our website and services, you agree to the terms of this Privacy Policy.
- Information We Collect:
- Personal Information: We may collect personal information, including but not limited to, your name, contact details, date of birth, nationality, and immigration history.
- Communication Data: We collect information related to your communication with us, including emails and other correspondence.
- How We Use Your Information:
- We use your personal information to provide immigration services and consultations.
- We may use your information to communicate with you, respond to your inquiries, and provide updates on immigration matters.
- Your data may be used for legal and regulatory compliance purposes.
- Data Storage:
- Your information will be securely stored on our servers located in Australia.
- We implement industry-standard security measures to protect against unauthorized access, disclosure, alteration, and destruction of your personal information.
- Data Sharing:
- We may share your personal information with authorized third parties, including government agencies, to facilitate the immigration process.
- Your data may be shared with service providers who assist us in providing our services.
- Legal Basis for Processing:
- We process your personal information based on your consent, the necessity for the performance of a contract, and compliance with legal obligations.
- Your Rights:
- You have the right to access, correct, or delete your personal information.
- You can object to the processing of your data or request restrictions on its processing.
- You have the right to data portability.
- Cookies and Tracking Technologies:
- We use cookies and similar tracking technologies to enhance your user experience.
- You can manage your cookie preferences through your browser settings.
- Updates to Privacy Policy:
- We may update this Privacy Policy to reflect changes in our practices or for legal reasons.
- We will notify you of any significant changes and seek your consent if required.
- Children’s Privacy:
- Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe that your child has provided us with information, please contact us, and we will take appropriate steps to remove that information.
- Data Retention:
- We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
- International Data Transfers:
- If you are accessing our website from outside Australia, please be aware that your information may be transferred to and stored on servers located in Australia. By using our services, you consent to the transfer of your data to Australia.
- Compliance with Laws:
- We will comply with all applicable privacy laws and regulations, including but not limited to the Australian Privacy Principles and the General Data Protection Regulation (GDPR).
- Data Breach Notification:
- In the event of a data breach that may compromise the security of your personal information, we will notify you and relevant authorities as required by law.
- Third-Party Links:
- Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of these websites.
- User Choice:
- You have the choice to provide or withhold certain personal information. However, choosing not to provide necessary information may affect our ability to provide you with our immigration services.
- Opt-Out:
- You have the right to opt-out of receiving promotional communications from us. You can do this by following the unsubscribe instructions provided in our emails or by contacting us directly.
- Dispute Resolution:
- Any disputes arising out of or relating to this Privacy Policy will be subject to the laws of Australia. Any legal action or proceeding arising out of or relating to this Privacy Policy shall be settled through arbitration in accordance with the rules of the Australian Centre for International Commercial Arbitration (ACICA).
- How to Exercise Your Rights:
- To exercise your rights regarding your personal information, including accessing, correcting, or deleting your data, objecting to processing, or requesting data portability, please contact us at mymate.australia@gmail.com. We will respond to your requests in accordance with applicable data protection laws.
- Security Measures:
- We implement reasonable security measures to protect your personal information. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
- Notification of Changes:
- In the event of any material changes to this Privacy Policy, we will notify you by posting a prominent notice on our website or by sending you an email. We encourage you to review this Privacy Policy regularly to stay informed about how we are handling your personal information.
- Language:
- This Privacy Policy is written in English, and any translations are provided for convenience. In the event of a conflict between the English version and a translated version, the English version shall prevail.
- Survival of Terms:
- The terms and conditions of this Privacy Policy shall survive the termination of our services or your use of our website.
- Effective Date:
- This Privacy Policy is effective as of March 8, 2024.
- Acknowledgment:
- By continuing to use our website and services, you affirm that you have read, understood, and agreed to this Privacy Policy. We reserve the right to amend or update this Privacy Policy, and any changes will be posted on this page. Your continued use of our website following the posting of changes constitutes acceptance of those changes.
- Contact Information:
- If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at mymate.australia@gmail.com or by mail at 805/2 Morton Street, Parramatta, NSW2150, Australia.
Thank you for entrusting MyMate Australia Services Pty Ltd with your personal information. We are committed to protecting your privacy and providing transparent information about our data practices. If you have any further questions or concerns, please don’t hesitate to contact us.